So much for ‘Apple Care’ – it’s been a week since I dropped off my laptop to be repaired. For the last two days I’ve been phoning, getting put on hold, been told three times that I’ll be called back, and have yet to receive any calls at all, or talk to anyone who knows anything about my laptop. Until 5 minutes ago, the support website at apple.com said ‘information not available’ about the status of my repair. As I write, I’m still on hold (38 minutes and counting), but the website has updated to ‘repair in progress’. That’s fine except that it says that the laptop was dropped off at the shop TODAY!!!! That’s clearly total shit, as it was dropped off a week ago today. So it’s been sat there, with no-one knowing where it was, or caring, for a week before some fucking jobsworth realised that it might actually be wise to locate the laptop they’ve had FOR A WEEK and fix the damn thing.
Meanwhile, I’ve been using TSP’s laptop, which is exceedingly kind of her, but it hasn’t got my bookmarks or diary on it, hasn’t got Skype or Adium or any of the other stuff I use daily. Meanwhile Apple don’t give a shit. Bastards.
If you’re getting a computer repaired by Apple, my advice is phone them EVERY DAY. Call them as soon as you get home after dropping it off, check the website hourly and hassle the shit out of them until they fix it and get it back to you. Otherwise, it’ll just end up on a pile of non-urgent jobs, and get done when the pile gets so high they can’t find their way out of the office without fixing a few.
Balls to Apple Care. 42 minutes on hold – great service.