The myth of 'customer service'

For two days running, I’ve been trying to call the phone number of a government department to get some advice. Yesterday’s was Customs and Excise (trying to find out how to send the Looperlative back to Bob for him to repair my huge mistake), and today it’s called the Inland Revenue, to find out why I’ve suddenly been sent a bill for FOUR YEARS of national insurance payments, with one month to pay and no prior warning, despite having paid my NI on my last god-knows-how-many tax bills…

Sadly, both lines are permanently engaged. I’ve been trying for ages. Yesterday, I eventually gave up and emailed HMRC and they kindly called me back this morning with the info I required (very confusing call though – apparently, they can’t really deal with the idea that you can be sent an electrical item to beta test that has a declared value – either it’s a beat unit and isn’t worth anything, or it’s worth something and therefor you bought it. The notion that there’s a declarable insurance value because of the work that’s already gone into it, despite it not having a street value due to it being a prototype is not something covered in UK customs legislation… doh!)

So today I’ll be mostly hitting redial and hopefully eventually finding out why I’ve suddenly got this bill, and what it’s for!

Credit where it's due…

Tonight was the Doug Wimbish gig at the Bass Centre – Doug always puts on a great show, and tonight was no different. He was in town for the launch of the new Trace Elliot range – Trace, now owned by Peavey (after having been run into the ground by Gibson), have redesigned and relaunched their stuff, which was sounding mighty fine.

Anyway, the amazing thing about tonight was realising how much I’d nicked from Doug the first time I saw him give a clinic, back in the mid-90s. That was at the old Bass Centre in Wapping, and he and Keith LeBlanc played to a packed room. Hearing him again today, using loads of tricks and techniques that are now a firm part of my musical arsenal, reminded me just how pivotal that first clinic was in me getting my sound together.

Which is why the Bass Centre putting on these clinics is such a fantastic addition to bass life in London – if you’re a bassist in London and you’re not yet going to these, YOU’RE MISSING OUT! These are free events, put on by the shop, where we get to see up close what these amazing musicians do, and then ask them questions about it. It doesn’t get much better than that, and there are few good reasons for not being there. That the building isn’t rammed to the ceiling with music students amazes me.

anyway, it was a good crowd, Doug played his arse off, and everyone went away happy.

'sorry mate, your names not on the list'

I was just sending a message to my mailing list about a gig this weekend (Sunday night in Haverhill, near Cambridge, see gigs page for details), and thought I’d big up the mailing list here, as some of you may not be on it, and may not have thought to join it, thinking I post all the news here…

…well I don’t, so if you want to keep up with gig dates, cd news etc. please head over to the mailing list signup page – there you can join the ordinary mailing list, the street team mailing list or the Recycle Collective list. Or sign up for all three – you won’t get duplicates of messages if I happen to send them to more than one list (PHPlist is clever like that).

The street team, in case you were unaware, are a lovely bunch of people who help me to spread the word about what I do – they post on internet message boards, dish out flyers, put up posters and in some cases promote gigs! They’re a vital part of the stevie-plan for world domination, and I appreciate bigly all they do.

So go on, sign up now!

Soundtrack – Prefab Sprout, ‘Steve McQueen’.

another important anniversary

yesterday was one year to the day since we got the Fairly Aged Felines. One very fine year of them bringing much joy into the house, and us building up their trust, them learning how to get us to feed them when they want, dealing with a couple of health scares, and feeling grateful every day for their presence in the house.

Happy Anniversary, boys!

Two important anniversaries

Today is an important day for two reasons – one, it’s World AIDS day, and two, it’s the 50th anniversary of Rosa Parks’ monumental decision to not move on a bus in Montgomery, Alabama. Don’t let either of these days go unmarked in your world.

For World AIDS day, do some research into what’s causing the spread of AIDS, the places in the world where its growing fastest, and how hard it is for them to get the medication they need. Petition your elected officials to do more to fund education initiatives in the places where it’s an epidemic. In Botswana, 30% of children born have the HIV virus. 30%!!!! that’s an inconceivable statistic. The stats on the spread of AIDS across Africa are terrifying, and it’s still rolling on, there are still squabbles over drugs companies refusing licenses to produce the drugs cheaply to keep people alive, still squabbles over Catholic leaders telling men infected with HIV/AIDS not to use condoms to protect their wives – look, I’m generally fairly old fashioned, i think abstinence is generally a good idea – very few people are messed up by not having enough sex – but the idea that limiting access to contraception is more important that protecting people from the AIDS virus is ludicrous. That there are religious and cultural stigmas attached to condom useage across huge parts of the world is a travesty, and one that needs to be campaigned against virulently.

What can we do today to help stem the spread of HIV/AIDS? Check out the DATA website for more info, and ways to help.

And on the anniversary of the bus boycott, let’s not forget that Racism still exists, that Europe is becoming an evermore xenophobic continent, that an unofficial economic colour bar still operates in the US. Today, two Liverpool teenagers are going on trial for murdering a young black guy with an ice axe. That such thinking still exists in Britain today is a tragedy. That racism was ever legal in the UK,US, South Africa, etc. is a blot on all of our consciences.

I was watching a documentary the other evening about forgotten stories from the world war. One of the people mentioned was Walter Tull, who was Britian’s second black professional footballer, and first Black army officer. The tragedy of this is that at the time it was still illegal for a Black man to be an officer in the forces. That he triumphed over the racism is testimony to Walter’s strength of character (he was also from a working class background at a time when the officer’s rank was almost exclusively upper class, with a few middle class people), but it’s a disgrace to the forces that we ever had a time when people were excluded on grounds of race…

Heavy stuff, both AIDS/HIV awareness and racism, I know, but if you’re lucky enough to live a life not directly influenced by either, give thanks and use your oh so privileged position to make a change for those not so lucky…

Soundtrack – Peter Gabriel, ‘Up’.

today was meant to be looperlative day…

OK – here’s how my first draft blog post looked this morning –

Finally, last night Bob and I (well bob, really – I just pushed the buttons I was told to!) got the Looperlative updated and working. I’m now vaguely conversant with the ways of Windows Hyperterminal, and have typed lots of numbers into it to make the box work. Just don’t ask me what the numbers mean, or ask me to repeat it without Bob talking me through it…

Anyway, it’s working, my MIDI pedal board is hooked up and I’m putting it through its paces. I’m going to go through my tunes and see which of them I can do on here with the software as it stands. Even at this level (with software revisions happening all the time) the feature set is great. Just having stereo in/out and 8 tracks of stereo independent loopage is fantastic, and programming a midi controller to have it do whatever you want it to do is really easy.

sadly, at that point, I think I blew it up… loose end of a power supply cable came into contact with the board… schoolboy error on my part, bit of a major f***-up, which has changed my day’s plans somewhat.

Such a shame as I was just getting to grips with what the box could do. Here’s hoping it’s mainly a software problem (at the moment I can’t tell, as not long after that happened, my rubbish power supply blew up… am off out now to get a new one).

All in all, a dreadful start to the day.

SoundtrackMartyn Joseph, ‘Deep Blue’.

Dudley Philips at the Vortex last night

Yesterday day time was spent finishing off the mastering of Julie McKee’s live album from the Edinburgh Festival. Julie’s a fabulous singer – we’ve been working on some duet ideas between doing the mastering, the latest of which is to do the entire soundtrack to ‘Bugsy Malone’…! the mastering went pretty well, considering the source material. Sadly, the guy who recorded it didn’t send the multitrack sessions, just his own mixdown, so we were limited in terms of what we could do, but some compression, stereo expansion, judicious reverb and the tidying up of the bits where the recording had clipped have made it just fine. We compared it to a few other live recordings, from Donny Hathaway’s live album to my first album, and it stands up well, despite the odd pop ‘n’ crackle. Anyway, isn’t that what live albums are all about? There’s squealing feedback in the middle of Bob Marley’s live version of ‘No Woman No Cry’ and that was released as single!

Anyway, that was the daytime. Yesterday evening involved a trip down to The New Vortex in Stoke Newington to see Dudley Philips launch his album Life Without Trousers. I’ve had a copy of the album for a few weeks, and am loving it, so was excited to go and see the gig. The place was pleasingly full, lots of musicians in – Julie McKee, Orphy Robinson, Filomena Campus, John Parricelli and others, as well as friends of Dudley’s there to celebrate the album coming out.

The gig was marvellous – Nic France, Mark Lockheart and Carl Orr were the band, along with Dudley on 4/6 string electric and upright bass. great tunes, great playing, all in all a fab night out. The Vortex is such a great venue, and a vital part of the london jazz scene. I’ll be back down there next Thursday to see the Works – Patrick Wood’s band who played such a spellbinding set at Greenbelt in the summer. Please come down if you can! While you’re at it, check out the rest of the programme for December on the Vortex website, they’ve got so much great stuff on!

I also picked up a new CD while I was there, which was playing before the gig – it’s a collection of hymns sung in welsh, by LLeuwen Steffan, Huw Warren and Mark Lockheart. A truly beautiful album, on the oh-so-cool Babel Label – Babel are putting out so many great albums of late, go and check out their website and have a browse around. Marvellous stuff!

SoundtrackSteffan/Warren/Lockheart, ‘God Only Knows’.

wise and learned ones, I salute your solo bassness…

Just taken a big-ass pile of CD and t-shirt orders over to the post-office. Seems like solo bass goodies are this year’s must have christmas pressie! I salute your musical taste and sartorial discernment!

For those of you still stuck for what to buy your Gran, head over to my online shop – if she’s already got all my CDs (highly likely), then a Michael Manring or Trip Wamsley CD, coupled with a ‘bass: the final frontier’ skinny tee should keep her happy well into the new year.

Go on, shop til you drop. 😉

Soundtrack – John Martyn, ‘Solid Air’.

Improv inspiration

Last night’s gig made for a fantastic companion piece to the night before… it’s a shame nobody else was able to be at both!

The gig was an improv performance, featuring music, dance and video projections. The musicians were me, Rowland Sutherland on flute, Roger Goula on guitar and loopage, and the organiser, singer Filomena Campus.

The evening started with me playing a low droning loop as people were coming in the door, which served to punctuate the beginning of the gig really well, as it stopped just as the first bit of poetry was read (a TS Eliot poem), from which I surreptitiously sampled the line ‘Before the beginning and after the end. All all is always now’ – which I then used to feed into the rest of my opening solo piece. So end of poem, into a 5 or so minute improv of me, and I was then joined by a dancer, Sofie Arstall, who was responding to what I was doing, and to the projections that were happening on the wall behind me (I’m told they were amazing).

Filomena joined us, and her voice was fed into the sample collage of my stuff and the TS Eliot line. All in all, a fab lil’ improv.

following that Roger and Rowland played a duet – both are great players. in these kind of situations Roger and I think quite similarly, in that we juxtapose weird noises with tonal elements – he created a mad loop of heavily processed and mangled guitar scrapes and squeaks, and then added a lovely jazzy chordal thing over the top, while Rowland played some of the most amazing flute work I’ve ever heard, using a whole load of extended techniques I’d not really come across before. Lovely stuffs.

Roger and I were then both employed to loop a load of noise from the audience as part of the next guided improv, which errupted into a (staged) argument amongst a load of audience members (this again was looped and processed), which blended into another improv piece…

I love gigs like this – I always come away with new ideas for places to go, musically. It’s also really unusual to do gigs where I don’t get to connect with the audience by chatting with them as well. It’s got to the point where the chat is as much a part of allowing the audience to know what I’m about as the playing is, so going back to just playing is another interesting challenge, and a good one.

Hopefully we’ll get to do all of this again soon – Roger is going to be at the Recycle Collective in March, and I’m sure Filomena will be involved very soon too – maybe I’ll do a trio gig with her and Rowland at some point…

SoundtrackBill Frisell, ‘East/West’.

Cambridge gig

Last night’s gig was a lot of fun. It was in St Ives, which until a couple of weeks ago I thought was in Cornwall. There’s one in Cambridgeshire as well, dontchaknow. Anyway, it was a benefit gig organised by The Free Church (URC), who are celebrating 25 years since the building was done up and the church was reborn, and instead of raising money for themselves, they’ve picked 25 local, national and international charities to support. A good thing.

The lineup for the gig was Alias Grace, Rob Jackson and me. Alias Grace is a duet of Peter Chilvers and Sandra O’Neill, playing lovely folky piano/vocal stuff. Rob toured with me on the Grace And Gratitude tour, and is always a treat to listen to. So even if it’d been rubbish gig for me, it would’ve been worth going to see the others play. As it was, it wasn’t a rubbish gig for me at all. The church hall was a lovely space to play in, and the audience seemed wonderfully attentive. I didn’t play quite as well as I did last Sunday in Manchester – not badly, just not quite as sharp, but I did get to play my new ‘Scott Peck’ tune, which will be on the next album. Ran out of time all-too-soon and wasn’t able to play the one request that I’d had (for Highway One, from Catherine Street-Team) – will play it at next Cambridge gig, I promise!

Tonight’s gig will be lots of fun – it’s an improv thing with Filomena Campus, Roger Goula and Rowland Sutherland – all great musicians, and the last time we did it it was magic. Plus there’ll be dancers and video projections… should be v. interesting.

In other news, the TV and radio have been blanketed by the news about George Best’s death, which is undoubtedly a tragic moment for his family, and an important milestone in the history of British football. However, as a dispassionate observer, it’s tough not to feel some anger at him having started drinking again after liver transplant. 70 people on the transplant waiting list died last year before they were able to get their new liver – these are very precious things, and for someone to squander their second chance like that is terrible. The people who served him may also need to do some soul-searching. I guess it’s partly a testimony to the power of addiction, but is it also the stubbornness of Best that he thought he could go there again and not die??? I dunno, I’ll never know. right now I’m very sad for his family and those who loved him, and for those who have lost people on the transplant waiting list – I’m guessing this news isn’t doing much for their pain.

© 2008 Steve Lawson and developed by Pretentia. | login

Top