Update on my broken bass…

Anderson Page and Steve Lawson fighting over Steve's Bass. 'From My Cold Dead Hands'So, as you know, the saga so far is that British Airways smashed up my bass on the way over here back in Mid-Dec. I emailed them and rang them and was told to ‘send them the fragile tag and the bubble wrap receipt‘ – fragile tag was a generic piece of cardboard, and the request for bubble wrap receipt came off like a sick joke, if you’d seen the damage done…

Anyway, over the course of NAMM weekend, quite a few bass builders looked at it, most with a look of horror on their faces. All said it wouldn’t repair adequately, and at best would need to have the spruce top sliced off and replaced. Not good. That’s a few grand’s worth of work.

Fast forward to yesterday, and I finally get to visit the lovely geniuses at Modulus Guitars, who made the bass (and every other solid bodied electric bass I’ve played in the last 16 years). I showed the bass to their chief bass builder, designer and all-round bass building ninja-dude, Joe Perman, and he basically wrote off the body. Because the crack goes ALL THE WAY THROUGH THE BODY by the jack socket, and is right across the grain through the top, any repair is going to be a botch job at best. He said he could make it better, but not great.

So we start discussing other options, after deciding it needs a new body. At this point, the willingness of Joe and Modulus A & R guy and dude-who-sorts-things-out Anderson Page to bend over backwards to help was astounding. Ideas were thrown around, including putting the neck and electronics from my bass on a completely solid body until they had time to build a new one, and even shipping me the body to have Martin Peterson assemble it in London…

First Touch of my new bass bodyBut then a Joe has a light-bulb moment, remembering that there was in fact a semi-hollow Q6 body that had a tiny blemish (I couldn’t even see it!) that meant it couldn’t be sold (their quality control is exceptional). I looked at it, and loved the idea…

‘can I take it home on Thursday then?’ – er no, it’ll take a coupla weeks to get it finished and sprayed and for the lacquer to dry… which reminded me of a conversation I’d had last week with Steve Azola, maker of the incredible Azola upright basses, who was wondering what my bass would be like with a rubbed finish, rather than the heavy lacquer finish. “if we did that kind of finish, would that work?”

Joe’s eyes lit up – it was a plan that allowed them to use a body that couldn’t be sold, to experiment with a new finish for their basses AND I get a perfect working bass to go home with. The old body on mine becomes a write-off, but the new bass will be a whole other bass adventure for me. The wood combination is different (walnut top on an alder body) so will add a different flavour to my music. Always a nice game to play 🙂

As you can see in the photo at the top, part of me is loathe to let go of the bass that has been MY sound for a decade. It’s what happens at the end of my arms, a new limb… But that’s not going to happen, it’s not going to be fixed, BA saw to that by completely trashing the old one.

Good job bass manufacturers don’t function like airlines.

We’ll be heading back to Modulus tomorrow morning to see how they are getting on with it… More photos and blog posts then!

British Airways wrecked my bass :(

So, we’ve arrived in Ohio, hanging out with Lobelia’s family.

We flew into Newark airport at the weekend, with British Airways, the plane was very late taking off, late getting into the airport, and we took ages getting through immigration. As a result, I was exhausted and didn’t check my bass out at the airport, cos the case looked fine.

Fast forward to this morning, and this is what greeted me –

Weird thing is, it's still in tune & plays OK - here's the cr... on TwitPic Here's the jack socket. All smashed up. on TwitPic

yup, proper smashed up. A crack from the end of the neck to the jack socket, right through the top. Yes, I was proper shocked. Shocked to the point of zen-like calm initially, which morphed into post-shock shaking pretty quickly.

This is the bass I’ve played for nearly 10 years. It’s unique. it’s perfect. It is, without a doubt, my favourite instrument I’ve ever played, seen or dreamt about.

And British Airways have destroyed it. So I started the process of getting in touch with them. Called the US number on the site ‘file a claim when you get home’… er, no, I’m here til the end of January ‘OK file the claim on the website’. Filled in the website form. got an email back,

” sorry your guitar is broken, please send us your fragile take and bubble wrap receipt.
Fenil Krishikar
British Airways Customer Relations”

So I write back “huh? Bubble Wrap receipt? what use is that? It was in a CASE. A case that has flown round the world dozens of times.”

My guess at this stage is that the bubble wrap and fragile tag bits are basically entrapment – they have clauses in their insurance terms that exclude them from liability if your bass doesn’t have bubble wrap on. Was this mentioned to me at the airport? nope. Did I sign a waiver of liability? of course not.

So we’ll see what happens, whether BA do the right thing, pay up, and help me get it fixed. Or if they don’t, we’ll get to work with the email and phone calls, right team?

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